If your payment fails on your Content Creator Templates subscription, this article explains what happens and how to get your access restored. Content Creator Templates is also accessible at promptedit.com. Both URLs go to the same platform.
What happens if my Content Creator Templates subscription payment fails?
If your Content Creator Templates subscription payment fails (for example, because your card expired, your bank declined the charge, or there weren't enough funds), the payment processor will automatically retry the charge. If the payment still doesn't go through after the retries, your subscription will be canceled and your access to the template library will stop.
Any assets you downloaded while your subscription was active are still yours to keep forever, including the commercial license. A failed payment does not affect assets you've already downloaded.
How do I fix a failed payment and restore my Content Creator Templates subscription?
If your Content Creator Templates subscription was canceled due to a failed payment, email [email protected] and our team will help you get your subscription reactivated. Let us know the email address you use on your Content Creator Templates account so we can look it up quickly.
If your card expired or your payment method changed, make sure to update your payment information when resubscribing so the same issue doesn't happen again.
Will I lose my downloaded assets if my Content Creator Templates payment fails?
No. Any templates, LUTs, sound effects, prompts, or other assets you downloaded while your Content Creator Templates subscription was active are yours to keep forever. Your commercial license on those assets does not expire, even if your subscription is canceled due to a failed payment. You just won't be able to download new assets until your subscription is reactivated.
Does a failed payment affect my AI credits on Content Creator Templates?
No. AI credits and your template subscription are completely separate on Content Creator Templates. If your subscription payment fails, any AI credits you previously purchased are still in your account and can still be used. A failed subscription payment only affects your access to the template and asset library.
How do I contact support about a failed payment on Content Creator Templates?
If you need help with a failed payment or reactivating your Content Creator Templates subscription, you can reach our support team in two ways:
Email. Send a message to [email protected]. Include the email address on your Content Creator Templates account so our team can find it quickly.
Chat widget. Use the chat widget on the website (look for it in the bottom-right corner of the page). If you need a human, just ask to be connected to a team member.