Running into file glitches? Common problems like missing files, CSV uploads, or zip downloads happen to everyone. Our step by step fixes get you back to creating fast. No tech degree needed.
File and Format Troubleshooting
Struggling with uploads or downloads? Start here.
Missing files: Check your original folder. Ensure all assets (images, CSVs, zips) are complete before uploading.
CSV uploads: Use UTF 8 encoding. Avoid special characters in headers. Test with a small file first.
Zip file issues: Use standard zip format (no passwords). Extract and re zip if corrupted.
Zip file not Updating: When replacing a .zip file that has already been uploaded try slightly renaming the new zip file. If the names are the same sometimes the system thinks they are the same and won't update and replace the current file.
Step by Step Fixes for Downloads and Uploads
Follow these to resolve most issues in minutes.
Clear your cache: Refresh your browser (Ctrl + F5 on Windows, Cmd + Shift + R on Mac).
Try a different browser: Chrome or Firefox works best. Avoid incognito for uploads.
Check file size and type: CSVs under 10MB upload fastest. Zips must be .zip only.
Re download or upload: Delete the file from your library, then retry.
Still stuck? Email [email protected] with your file link and error message.