If you purchased a ContentCreator.com course using a payment plan and want to cancel the remaining payments, contact our support team. When you reach out, include the name of the course and the email address you used when you purchased it so our team can locate your account and process the cancellation.
Keep in mind that ContentCreator.com courses are not subscriptions. If you made a one-time payment in full (not a payment plan), there are no recurring charges to cancel. Your purchase gave you lifetime access and there will be no further charges on your account for that course.
Can I get a refund for my ContentCreator.com course?
Yes, all courses on ContentCreator.com come with a 30-day money-back guarantee. If you are not satisfied with your course for any reason, you can request a full refund within 30 days of your purchase date. After 30 days, refunds are no longer available.
To request a refund, email [email protected] with the name of the course and the email address you used when you purchased it. Our team will confirm your purchase date and process the refund.
I'm seeing a recurring charge but I don't have a payment plan. What is it?
If you are seeing a recurring charge and you don't believe you're on a payment plan for a ContentCreator.com course, the charge may be coming from one of our other products:
Content Creator Machine (CCM) at contentcreatormachine.com is a software platform with a monthly subscription.
Prompt Edit (formerly Content Creator Templates) at promptedit.com is a software platform with monthly and yearly subscriptions.
These are separate platforms from ContentCreator.com with separate billing. If you're not sure which product a charge is from, email [email protected] with the charge amount and date and our team will help you identify it.
How do I contact support to cancel or request a refund?
To cancel a payment plan or request a refund for a ContentCreator.com course, you can reach our support team in two ways:
Email. Send a message to [email protected]. Include the course name and the email address you used at purchase so our team can find your account quickly.
Chat widget. Use the chat widget on ContentCreator.com (look for it in the bottom-right corner of the page). If you need a human, just ask to be connected to a team member.