If videos in your ContentCreator.com course are not loading or playing correctly, this article walks you through the most common fixes. Most playback issues are caused by browser or device problems and can be resolved in a few minutes.
How do I fix videos that won't play in my ContentCreator.com course?
If videos in your ContentCreator.com course won't play, won't load, or keep buffering, try these steps in order:
Clear your browser cache. Your browser stores temporary data that can sometimes interfere with video loading. Go to your browser settings, clear the cache and cookies, then reload the course page and try the video again.
Try a different browser. We recommend using Google Chrome for the best experience with ContentCreator.com courses. If you are using Safari, Firefox, Edge, or another browser, switch to Google Chrome and see if the video plays correctly.
Restart your device. Turn your computer, tablet, or phone completely off and back on. This clears background processes that can sometimes block the video player.
Check your internet connection. Videos require a stable internet connection to stream. If your connection is slow or dropping, try moving closer to your router, switching from Wi-Fi to a wired connection, or restarting your router.
Try a different device. If the video still won't play after trying the steps above, try logging in to your ContentCreator.com account on a different device (like your phone instead of your laptop, or vice versa). If the video plays on one device but not another, the issue is specific to that device or browser.
What if the video still won't play after trying all of these steps?
If you have tried all of the steps above and videos in your ContentCreator.com course still won't play, contact our support team. Let us know which course and which specific lesson is affected, what device and browser you're using, and what happens when you try to play the video (error message, infinite loading, blank screen, etc.). This helps our team diagnose the issue faster.
How do I contact support about a video playback issue?
If you need help with video playback in your ContentCreator.com courses, you can reach our support team in two ways:
Email. Send a message to [email protected]. Include the course name, lesson name, your device type, and your browser so our team can troubleshoot quickly.
Chat widget. Use the chat widget on ContentCreator.com (look for it in the bottom-right corner of the page). If you need a human, just ask to be connected to a team member.