Content Creator

Learn what The Viral Library is, what's included, how it works, and answers to common questions before you buy.

What Is The Viral Library?

Content Creator Courses (DIY)

Everything you need to access your account, whether it is your first time or you just need a quick refresher.

How to Log In to ContentCreator.com

What you should see after successfully logging in to ContentCreator.com, and what to do if something does not look right.

Login Confirmation

Common account issues on ContentCreator.com, including forgotten passwords, unrecognised email addresses, and what to do if you still cannot log in after trying the usual steps.

Account Issues

How to share your ContentCreator.com course access with your team, staff, or business partners.

Team Access for ContentCreator.com Courses

How to log in to The Viral Library, accept your invitation, manage your account, change your password or email, and get help with access issues.

How to Access The Viral Library

Account Access

Learn about the 30-day money-back guarantee for ContentCreator.com courses, how to request a refund, and how to contact support.

Refund Policy for ContentCreator.com Courses

How to request a purchase receipt or invoice for your ContentCreator.com course, and why we don't have a VAT number.

VAT and Tax Invoice Information

Our policy on missed sales and discount requests for ContentCreator.com courses, and how to hear about future promotions.

Can I Get a Discount If I Missed a Sale?

How you pay for ContentCreator.com courses, whether there are recurring charges, how payment plans work, and the difference between courses and software subscriptions.

Course How Payment Works for ContentCreator.com

How do I cancel a payment plan for my ContentCreator.com course?

Billing & Payments

How to fix video playback issues in your ContentCreator.com courses, including clearing your cache, switching browsers, and contacting support.

Videos Not Playing in My ContentCreator.com Course

What languages are available for captions on ContentCreator.com courses, how to turn on subtitles, and how to get help with language options.

Subtitles and Language Options for ContentCreator.com Courses

Whether ContentCreator.com offers one-on-one coaching, what kind of support is included with your course, and how to get help from the community and live Q&A calls.

Does ContentCreator.com Offer Coaching?

Content & Learning

How to join the Content Creator Community Facebook group, the password to get in, and what's included like live Q&A calls with our team.

How to Join the Content Creator Community on Facebook

What should I do if I feel overwhelmed with my ContentCreator.com course?

Community & Support

Find answers and get help from Intercom Support and Community Experts

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